Customer Comments

2 February 2010

Ordered Monday. Delivered Tuesday less than 24 hours later.

What good service. Excellent. Thank you. 

D Hingley.

20 January 2010

"I recently ordered seed, nuts and fat balls on a Sunday and was delighted when it arrived by the following Tuesday 9am, especially considering the weather!

Today I was even more delighted because I had greenfinches, nuthatch and 7 long tailed tits all feeding from the seed and nuts, none of which I have seen in the garden for a long time.

The quality of the seed has, I think, much to do with this and I felt I just had to let you know how pleased I am and that I will be recommending it to friends

Many thanks"

Lynn Osborne

PS Knowing that 95% of the seed is grown at the farm is another bonus!

21 December 2009

"I can’t quite believe the above excellent service I’ve received from you on the first two orders I’ve placed. One thing’s for certain, I won’t be dealing with any other bird food supplier ever again. What with cheaper prices than most other companies, a great range of products, free delivery on all orders regardless of value, next day delivery and a contibution of 5% order value to The Wildlife Trusts, I just couldn’t ask for anything better. Many thanks."

Roz Bailey

12 December 2009

"Just a quick note to thank you for the excellent service. My order of the 7th was left with a neighbour whilst we were out for lunch and handed over to me on my return home. What a fantastic service you provide, I would also like to thank you for your help and advice over the telephone. Whether your advice works with my Tyneside sparrows as opposed to your Lincolnshire ones, only time will tell!!!!!!"

Patricia Wanless

December 2009

"I think your food is brilliant, the birds won’t eat anyone elses."

Mrs Allport

18 July 2009

"I have been a customer with you now for 1 year and I am very satisfied not only with the delivery service and quality of goods but the help and advice given by staff. I would not use another firm".

Mrs Houbert Plymouth

9 June 2009

"What a fantastic service!

Ordered 09:00 Monday, delivered 10:00 Tuesday.

I shall "tweet" about you on Twitter!"

Linn Barringer

"I just wanted to thank you for the great service you provide for me. This year I purchased your ground feed mix , compact feeder and a guard cage and it is truly wonderful. My garden is full of birds all day long and the bag of poultry mix is going down well with the wood pigeons and doves."

Warmest regards 

Susan Small

15 January 2009

"I have dealt with your firm for several years and the products have always been good. I have tried other firms that have been a bit cheaper but they have nowhere near as good, in fact even my bantams wouldn't eat it "

12 March 2008

"On behalf of my garden birds I would like to thank Vine House Farm for the wonderful service and speedy delivery you give. We look forward to shopping with you again in the near future."

Mr McCab, Scotland

18 August 2007
"I am always amazed at your speed of delivery"

Mr Wood, Essex

10 August 2007
"Marvellous seed, marvellous company and the delivery is exceptional"

Mr Scott, Bedlington, Northumberland

2 August 2007
"We often find it easy to complain but commending something seems harder.

Well here goes

I think the quality of the bird seed is great and as for delivery----Order about 4pm on Monday and receive delivery before 9am Wednesday!! what more needs saying, even the birds started clapping. Well sort of pity we have to pay but then what is perfect?"

Geoff Kidd

8 May 2007
"As a long term customer of Vine House Farm thru the last 8 or 9 years I would just like to say that the last shipment of VHF Premium High Energy Mix bird food was of exceptional quality- plump sunflower hearts and plenty of them.

It is a pleasure to do business with a company that knows the meaning of quality"

Regards Mrs Jackie Mitchell

24 March 2007
"Many thanks for your reply. This topic is very important to me as I am very concerned about farm animal welfare: for this reason I am a vegan and avoid using animal products wherever possible - if I have no alternative then I only use organically produced products. Unfortunately, in light of your very honest reply, I will not be purchasing fat balls at the present time. However, if, in the future, you find a source for your suet and fat balls that is organic, or better still vegetable based, please let me know, and I will be very happy to purchase them.

In the meantime, I would just like to let you know that I am very satisfied with the products that I purchase from you - they are good quality and very fairly priced. The service is excellent, very fast delivery and any problems I have had have been dealt with promptly and politely. Keep up the good work!"

23 March 2007
"I was showing some wardens and volunteers from Paxton gravel pits around my farm. One person said to another, If every farmer thought how Nicholas did, nature reserves would be redundant"

23 March 2007
"Thank you for my order delivered yesterday, what excellent service! Although I pass the farm often, this has solved the problem of trying to squeeze the supplies into my tiny car.

May I also congratulate you on your excellent catalogue, one of the best I have seen and also your refreshingly user friendly website"

Jenny Trawford

20 March 2007
"Firstly I would like to thank you on your prompt delivery and secondly we haven't had Goldfinches in our garden for 2 years, I put the niger feeder up on Thursday and Goldfinches were on it on Friday"

Mr Lane, Maidenhead

11 February 2007
"I have used your products for a number of years and I am happy to say that my feathered friend have thoroughly enjoyed your products. Sadly last week I ran out of seed and since the snow was on it's way I purchased some bird seed from a local supplier to keep my birds happy until I could order from you - bad move on my part because the birds realised that it was inferior seed and to show their disgust they hardly touched the bird feeders.

I have learnt my lesson, I will keep a closer eye on my bird food and not let it run out again.

Thank you for a great service and excellent products"

Margaret Wesley

27 January 2007
"Just a note to say how impressed we are with your service. We found your website via our local Wildlife trust and placed our first order on Tuesday evening and received the delivery on Thursday morning. We particular like the fact that your prices include for delivery so avoiding the additional charge that is so often lurking at the bottom of order forms"

Pat and Frank Batten, Northampton.

12 January 2007
"I bought some of your bird seed at Rutland Bird Fair last year, I have never seen so much sunflower seeds and the variety in the mix. The range of birds that we get are amazing: 11 Red legged Partridge, Blue Tits, Great Tits, House Sparrows, Hedge Sparrows, Greenfinch, Goldfinch, Starlings, Collared Doves, Wood Pigeons, Robins, Turtle Dove, Stock Dove, Pheasants and I think that is it!! We do get a Gt Spotted Woodpecker on the peanuts. I just thought you would like to know the variety"

Mike Drew, Biodiversity Action Plan Scientist

8 January 2007
"Just a little message to say thank you for delivering the sunflower seeds so quickly before Christmas, you give such a good service"

Tracey Holmes, Yateley

12 July 2006
"My order of 20 x 500g fat balls arrived this afternoon and I am most impressed by the speed of the delivery. Not only are they great value for money but to receive them so soon after ordering is a bonus. Once my garden birds have pecked their way through the 20 balls, I will be ordering again and in the meantime will recommend you to my friends. Many thanks"

Elizabeth White

15 June 2006
Mrs Strip from Sussex wrote to us saying that since feeding our Premium High Energy it has brought about a plague of Goldfinches!

10 May 2005
"Just received my first order. I was impressed by the way it was packed and also the quality of the feed looks really good. The birds in my garden think so too"

Stuart Fox, Galashiels.

20 April 2005
"Ever since we have had your sunflower hearts we have had lots of Goldfinches, they are superb"

Mrs Brennan, Widnes.

18 March 2005
"Dear Mr Watts, I want to tell you how my garden has been absolutely transformed to a living garden full of birds since I have started using your bird seed that I have never seen before and with the most wonderful and melodious songs from early morning.  The food is of such a fantastic quality ( the ground feed looks better than my muesli) . I just want to thank you for your wonderful produce which has done so much for my birds."

A. Jeremy. Cheltenham

30 January 2005
"Dear Sirs, I received your seed on the 27th, next day delivery, most impressive and such good quality home grown seed. Thank you very much"

Peter Gilch, Andover.