Delivery & Returns

Delivery and Returns

Depending on your postcode, most orders received before 3pm Monday – Friday will normally be delivered the next working day by our carrier service DHL (formerly UK Mail). We offer a signature optional service so goods can be left safe, as specified by you if no one is in. Small orders of less than 1kg may be delivered by Royal Mail. Delivery is free for all orders to be delivered to mainland UK.

Live Foods and Nest Box Camera kits are dispatched directly from our suppliers and may take up to 5 working days to be delivered.

The following postcode areas may take up to 3 working days to be delivered:

AB31- AB38, AB40- AB56, IV1- IV28, IV30- IV32, , IV36, IV40, IV52-IV54, IV63, KW1- KW14, PA21- PA38, PH4- PH41, PH39-PH50, BT.

We do not deliver outside of the UK

We are also unable to deliver to the Republic of Ireland and the Channel Islands. We can deliver to The Scottish Islands and The Isle of Man at an additional charge of £10 per order. This charge will be added at the time of payment this includes the following postcodes:. HS, IV41- IV49, IV51, IV55- IV56, KA27- KA28, KW15- KW17, PA20, PA41- PA49, PA60- PA78, PH42- PH44, ZE, IM

Delivery to Northern Ireland postcodes

Unfortunately, we are no longer able to deliver to Northern Ireland due to policy changes at our shipper, DHL. We will continue to monitor and update if the situation changes. The £50 delivery charge is in place to deter orders. If you wish to order Live Mealworms, these are sent via Royal Mail and can still be ordered. Please place your order via telephone – 01775 630208.

Non-delivery, incorrect or damaged goods

For non-delivery call us on 01775 630208 within 7 days and we will try to resolve the problem as quickly as possible. We take great care packing your order, but mistakes and damages can happen. Please advise us immediately if we have made a mistake, we will rectify the problem as soon as possible.

Back orders

If your item is not in stock, we will place a back order for you. You will always have the option to cancel your order if you would rather not wait.

Returns

We hope your order meets your expectations. In the unlikely event that it doesn’t please get in contact with us and we will try to resolve the problem for you.

Your right to change your mind

If you are a consumer then for most products bought through our brochure (but not products with a shelf life of less than 28 days, live bird food, sealed products once you have opened them or items which have become inseparably mixed after delivery) you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in our terms and conditions.

Our terms and conditions apply to any order you place with us.